Help & FAQ
How can we help?
Type a few words, like “parking”, “late check-in” or “wifi”. If you can't find your answer, send us your question and we'll reply by email.
House rules
What are the house rules?
- Check-in after 14:00, check-out before 12:00
- Up to 2 overnight guests per unit
- No pets
- No smoking or vaping indoors. Smoking on the balcony only.
- Quiet hours 21:00 – 07:00
- No parties or events
- No commercial photography or filming
DO and DON'T during the stay
- Turn off the air conditioning and lights when you go out.
- Do not flush toilet paper, sanitary napkins, tampons or litter.
- Close the windows and balcony door when you leave, to keep out rain and mosquitoes.
- Please avoid cooking strong-smelling food or food that leaves stains.
- Sort your garbage and put it in the green bin in the backyard.
- Drugs, laughing gas (N2O) and prostitution are not allowed. Please respect Vietnamese law.
Can I smoke?
No smoking or vaping indoors. Smoking is allowed on the balcony only.
Can I bring my pet?
Sorry, we do not accept pets.
How many guests can stay?
Up to 2 overnight guests per unit, including M01.
Check-in
How do I check in?
Every unit has a smart lock, so you check yourself in any time after 14:00, even late at night. No key handover and no waiting. Your personal access code and a step-by-step guide come by email once your booking is confirmed.
What are the check-in and check-out times?
Check-in is after 14:00 and check-out is before 12:00.
Rooms
Is there a lift?
No. It is a five-storey walk-up: a ground floor plus four floors. M01 is one flight up and 301 is four flights up. Choose a lower floor if stairs are a problem.
How fast is the wifi? Can I work remotely?
Yes. Fibre wifi with wired access points, between 190 and 275 Mbps depending on the unit, so video calls run smoothly. Every unit has a desk, and M01 has two desks and a separate living room.
What does each unit have?
Each unit has a king bed, air conditioning, a smart TV, a private bathroom with shower, a hair dryer, a kitchen with full cooking equipment, a desk and plenty of universal power sockets. See What every unit has on the home page for the full list.
How big are the units?
101, 102, 201 and 202 are 35–38 m². The rooftop unit 301 is 34–36 m². M01 is our largest at 68–72 m².
Is there a washing machine?
Yes. There is a shared washer and dryer on the ground floor, and detergent is included. M01 also has its own washing machine on its balcony.
What is not provided?
We do not provide toothbrushes, toothpaste, hair conditioner or slippers. Please bring your own.
Getting here
Can I park a car or a motorbike?
There is no car parking in the house. A paid car park is about 100 m from the alley. Motorbikes park inside the house, and taxis and Grab drop off at the alley.
How far is the airport?
Tan Son Nhat Airport is about 20 minutes by car when traffic is light. Allow more time at rush hour.
What is nearby?
Saigon Zoo is a minute's walk away. Notre-Dame Cathedral and the Central Post Office are 12–15 minutes on foot, and Ben Thanh Market about 25 minutes. See Getting around on the home page for the full list and the map.
Safety
Is the house safe?
Every unit has an automatic fire alarm and a smart lock, the building fire protection system is inspected to code, and common areas have CCTV.
Are there mosquitoes or insects?
CESCO, a professional pest control company, treats the house regularly. Since this is the tropics, please keep the balcony door and windows closed when you go out to keep mosquitoes away.
Booking
How does booking on this website work?
Choose your dates and send a booking request. We check it and reply by email within a few hours with a confirmation and payment details. Nothing is charged when you send the request.
Who are the hosts?
Tien and Any. We have been Airbnb Superhosts for more than 9 years, with a 4.9 average from 433 reviews and a 5.0 rating for communication.
Can I ask a question before I book?
Yes. Search this page first. If the answer is not here, press "Ask us" and send your question with your email. Tien or Any reply by email, usually within a day. It is a real inbox, not a chatbot.
What will I receive after I book?
Once your booking is confirmed, we email you everything for your stay:
- The address and a map link
- A step-by-step check-in guide with your personal door code
- The wifi name and password
- Our phone number, for anything during your stay
During your stay
Where do I find the wifi password?
In the check-in guide we email after your booking is confirmed.
What if the wifi or something in the room stops working?
Message us with your unit number and we will help right away.
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